Terms and Conditions
We reserve the right to alter these conditions at any time. It is a condition of any bookings or purchase that the purchaser agrees to these Terms and Conditions as part of the booking or purchase process, and during the online booking/purchase process you will be required to tick a box to say you have read and agreed to them before being able to proceed.
For the purposes of this article, the term ‘cake(s)’ is interchangeable with cupcakes, cakes, cookies, or any other goods we may produce during classes. ‘We’ or ‘us’ refers to The Cake College Limited.
If you wish to make a class booking, please use the secure online booking system. You will receive a booking confirmation email once the transaction is complete with further information about the class and location - if this is not received please check your junk/spam folder as they often go in to there. If at any stage you have any questions about the class or your booking, please email us at firstname.lastname@example.org
Please choose the date you book a class carefully as unfortunately we are not able to offer refunds or date changes if you cancel or do not attend for any reason, including (but not limited to) illness, a change in personal circumstances, travel problems or adverse weather. This applies to payment made with gift vouchers as well. We strongly suggest you consider taking out an insurance policy out in case you have to cancel due to unforeseen circumstances. In exceptional circumstances, students who are unable to attend may transfer to another date if we have enough notice of their non-attendance and are able to re-sell their class place to another student. This is solely at the discretion of The Cake College Ltd.
We require a minimum of 3 bookings to run a class. In the very unlikely event that we have to cancel a class, we will offer you an alternative date, or a full refund. We will not be liable for reimbursing any expenses or costs resulting from us cancelling a workshop or class, including (but not limited to) travel arrangements or hotel bookings. By booking your class or workshop with us you accept that our liability is fully limited to the cost of the class. For this reason, you may wish to purchase cancellation insurance as above.
If we have to cancel a class for any reason, then you can choose between switching to a different date, or receiving a full refund. Refunds will be processed as quickly as possible, but please allow 7-10 days for the refund to appear back on your payment card. Refunds given if we have to cancel a class will be free of any fees, but a refund given for any other reason will have a 10% Admin Fee to cover the fees and charges we incur when refunding a payment or part payment.
We reserve the right to alter class content at any time.
We reserve the right to cancel a booking or to refuse entry to any person, without specific reason. A full refund will be given should this occur.
Payment may be made using our secure online payment system, via credit or debit card, and/or a gift voucher. If you wish to pay by cheque please contact us on 0118 976 1798, or email@example.com. All bookings must be made, and paid for, in advance.
We reserve the right to alter our pricing at any time.
For some classes, you can spread the cost out by paying in instalments. There will be 2 or 3 instalments due depending on the class. Payment of the first instalment will be due when booking to secure your place, with the remaining payment(s) spread before the class start date. The final payment must be made at least 1 week before the class date. To pay by instalments, please contact us via email and we will arrange this for you. Invoices will be sent for each instalment, and an invoice can be paid via credit or debit card. All invoices include a link to these Terms and Conditions, which are in effect once the invoice is paid.
Please note that it is your responsibility to ensure that the full fees have been paid in good time before your class. Your place on the class will be reserved from the time the initial booking is made. However, if the balance payment(s) are not completed by the due date(s), the place will become available for others to book. The initial payment(s) is/are not refundable under any circumstances if a place is lost due to late payment of the outstanding balance so please do make a careful note of the invoice due dates.
You may also purchase gift vouchers for full or part payment of any of our classes. If you are buying a gift for somebody, we strongly recommend purchasing gift vouchers rather than booking a class place for them. Purchasing a gift voucher does not guarantee the recipient a place in a specific class, or a class on a specific day/date. Purchasing a gift voucher means that the purchaser has read, and agreed to, our Terms and Conditions on behalf of the recipient. All gift cards and vouchers are valid for 6 months from the date of purchase after which they expire and cannot be extended or refunded under any circumstances, but if the recipient of a gift voucher cannot use it for any reason, then they may transfer the gift voucher in to another name for somebody else to use. Gift vouchers can be redeemed on the online checkout page. If the amount can only cover part payment a credit or debit card will be required to pay the remaining balance to secure the booking at the time of the gift card redemption. If the class chosen is a lower price than the gift card value, then the residual value will remain on the gift card until the expiration date, at which point it will be lost. If you lose a gift voucher that has been purchased, please contact us and it can be sent again.
Allergies and liability
If you wish to book a class and use gluten free or dairy free ingredients, please do contact us before booking to check that this is possible for the class you are considering. Please note that even if we can provide gluten/egg/dairy free ingredients for your use, our kitchen cannot be made allergen free. Previous students will have used milk, eggs, nuts, wheat and other ingredients regularly, and your fellow students in your class may be using them alongside you too. Any equipment you use (including the fridges, ovens and hobs) will be shared between students in classes. Therefore although everything is cleaned regularly and thoroughly, we cannot guarantee it will be free of traces of allergens and unfortunately we are unable to provide separate/new equipment solely for your use. We will do our best to accommodate any dietary requirements, and are happy to send ingredients lists in advance if made aware of a student's allergy or dietary requirement, but please note it is your responsibility to check any ingredient labels if you do have an allergy or dietary requirement. The classes are held in a domestic environment, therefore if you have a severe allergy (including, but not limited to, nuts, dust or pet hair), please consider whether this is an appropriate environment for you to enjoy the class in before booking.
You attend our classes completely at your own risk, we will not be liable for any injuries or accidents that occur during your class. We will also not be liable for any damage to property, cars or other items are left on site at your own risk.
Any personal property left behind after a class will be held for a month for you to collect at a later date, and will then be disposed of. We are unable to return items to you, so please do check you have everything before you leave the classroom.
We have done our best to ensure our descriptions and content on The Cake College Ltd’s website is accurate but we cannot be held responsible for any errors.
All content on The Cake College Ltd’s website, Facebook page, and Instagram page is copyrighted and it may not be used or reproduced elsewhere without our permission.
During our classes, we often take photographs for use on social media sites and/or our website. Therefore, if you’d prefer not to have your photo taken or used in any promotional material, please let us know prior to the date of the class.
We encourage you to share the cakes you have created as part of a class at The Cake College Ltd on social media sites such as Instagram, Facebook, Twitter etc, or on your own website, but please do credit them, saying that they were made at The Cake College Ltd, and with a link to our webpage. You are welcome to take photographs of our classes, classroom or your cakes, but please note videoing any part of our classes is not permitted.
If you run cake decorating classes yourself or plan on doing so in the future, you may not use the cake you have made during your class to promote your own classes or your business.
You may not use any teaching resources of any class at The Cake College Ltd such as designs, lesson plans, class format, photographs, videos, teaching techniques or wording, for any purposes other than your own personal use.
Privacy and Cookies Policy
We do update this Policy from time to time so please do review this Policy regularly.
Information That We Collect
In running and maintaining our website we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information or make a purchase.
Information that you provide when you communicate with us by any means.
We may gather information about your general internet use by using the cookie.
Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish.
This can be done within the “settings” section of your computer.
For more information please read the advice at AboutCookies.org.
Use of Your Information
We use the information that we collect from you to provide our services to you.
In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Disclosing Your Information
In the event that we sell any or all of our business to the buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at firstname.lastname@example.org.