Terms and Conditions

The Cake College Group Ltd

Last updated: 23 February 2026

1. Definitions

For the purposes of these Terms and Conditions:

“We”, “Us”, “Our” refers to The Cake College Group Ltd
“You”, “Your” refers to any person making a booking or purchasing a gift voucher
“Class” refers to any workshop, course, or event operated by us
“Voucher” refers to any gift voucher issued by us
“Cakes” refers to cakes, cupcakes, cookies, or any goods produced during classes

By making a booking or purchasing a voucher, you agree to be bound by these Terms and Conditions.

We reserve the right to update these Terms at any time.

2. Company Information

The Cake College Group Ltd
Registered in England and Wales
Company Number: 16644138

Registered Office: 71-75 Shelton Street, London, WC2H 9JQ
Email: clare@thecakecollege.com

3. Class Bookings

All bookings must be made through our official booking system and paid in advance.

Once booked, you will receive confirmation by email. If not received, please check your spam folder or contact us.

Your place is secured only once full payment or deposit has been received.

4. Minimum Numbers and Cancellation by Us

We require a minimum of three participants for a class to run.

If we cancel a class, you will be offered:

Transfer to an alternative date, or
A full refund

Refunds will be processed within 7–10 working days.

Our liability is limited to the class fee only. We are not responsible for travel, accommodation, or other related costs.

5. Cancellation, Transfers and Refund Policy

Please choose your class carefully.

Due to small class sizes and advance preparation:

All bookings are non-refundable and non-transferable.

This includes if you:

Cancel
Do not attend
Are ill
Experience travel disruption
Experience weather disruption
Change your mind
Book using a voucher

This policy reflects that your place is reserved and preparation costs are incurred in advance.

5.1 Exceptional Circumstances

At our sole discretion, we may allow a transfer only if:

You notify us in advance, and
We are able to resell your place

This cannot be guaranteed.

5.2 Last-Minute Cancellation

Cancellations within 48 hours cannot be transferred or refunded under any circumstances.

5.3 Late Arrival

If you arrive more than 15 minutes late, we may refuse entry if it disrupts the class.

No refund or transfer will be given.

5.4 Recommendation

We recommend personal insurance to cover unforeseen circumstances.

6. Gift Vouchers

Gift vouchers:

Are valid for six months from purchase
Are non-refundable
Cannot be extended
Cannot be exchanged for cash
May be transferred to another person before expiry

Expired vouchers cannot be used.

Purchasing a voucher does not guarantee class availability.

Gift vouchers are exempt from cancellation rights once issued.

7. Payments and Instalments

Payment must be completed before the class date.

Where instalments are offered:

Deposit secures your place
Full payment must be made at least 7 days before the class

Failure to complete payment may result in loss of your place.

Payments made are non-refundable.

8. Consumer Contracts Regulations

Under the Consumer Contracts Regulations 2013, cancellation rights do not apply to leisure services booked for a specific date.

By booking, you acknowledge that the standard 14-day cancellation right does not apply.

9. Allergies and Dietary Requirements

Our kitchen is not allergen-free.

We cannot guarantee absence of allergens including:

Nuts
Dairy
Eggs
Wheat

It is your responsibility to assess suitability.

Ingredient lists are available upon request.

10. Illness

You must not attend if you have a contagious illness.

We may refuse entry if illness presents a risk.

No refund will be given.

11. Safety and Liability

You attend classes at your own risk, except where liability cannot legally be excluded.

We are not liable for:

Injury (except where caused by our negligence)
Loss or damage to personal property
Vehicle damage

Personal belongings left behind will be kept for one month.

12. Behaviour

We reserve the right to refuse entry or remove anyone who:

Is disruptive
Is abusive
Is unsafe

No refund will be provided.

13. Age Restrictions

Some classes may have minimum age requirements.

Children must be supervised where required.

14. Intellectual Property

All course materials, designs, and teaching methods belong to us.

They may not be copied, reproduced, or used commercially.

Skills learned are for personal use only.

Photography is permitted.

Video recording of staff and class content is not permitted.

We may take photographs for promotional use. Please inform us if you do not consent.

15. Website Accuracy

We aim to ensure accuracy but cannot guarantee all information is error-free.

We reserve the right to correct errors.

16. Privacy and Data Protection

We process personal data in accordance with UK data protection laws.

We use your data to:

Process bookings
Provide services
Communicate with you

We do not sell your data.

Our full Privacy Policy is available on our website.

17. Data Storage

Data may be stored securely inside or outside the UK.

We take reasonable steps to protect your data.

18. Disclosure

We may disclose data:

If required by law
In case of business transfer
To prevent fraud

19. Third-Party Links

We are not responsible for third-party websites.

20. Force Majeure

We are not liable for failure due to events beyond our control.

Including:

Illness
Weather
Government restrictions
Power failure
Venue issues

Classes may be rescheduled.

21. Right to Refuse Service

We reserve the right to cancel bookings.

A full refund will be provided if we cancel.

22. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes will be handled in England and Wales courts.

23. Contact

The Cake College Group Ltd
Email: clare@thecakecollege.com